Online Patient Satisfaction Survey

We thank you for visiting Sergeant & Barber Opticians and we invite you to let us know how your experience with us was. We are always looking for ways to improve our service, and there is nothing more valuable to us in this sense than feedback from our patients. If you have visited our practice recently, please fill out the survey below.

For questions with numbers beneath them, please click the appropriate number as a rating out of ten as relevant to the question, with 1 being ‘very poor, and 10 being ‘excellent’.

Sergeant & Barber Opticians are appreciative and grateful for any feedback given through our online survey.



Q1: What was the purpose of your visit to Sergeant & Barber Opticians? (e.g. eye examination, browsing frames, spectacle purchase)

Q2: If you had an eye examination, how would you rate the experience out of ten? Please provide any further comments.

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Q3: How clear and understandable would you rate the advice from your optometrist?

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Q4: Were you recommended new spectacles by your optometrist? Was it explained why you were being recommended spectacles?

Q5: How helpful did you find our dispensing staff during the frame selection process?

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Q6: Upon leaving the practice, how happy were you with your choice of frame and lenses?

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Q7: Upon collection, how accurate and comfortable did you find the fitting of your frames?

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Q8: Once you had collected your spectacles, how happy were you with your purchase?

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Q9: If you have any comments, suggestions, or feedback, please use the box below to let us know.

Sergeant & Barber Opticians are appreciative and grateful for any feedback given through our online survey.

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